Loyalty Program

Loyalty Program

Introduction

TKFA aims to enhance the user experience by providing rewarding interactions and prioritizes in giving back to our loyal customers and captains through a comprehensive Loyalty and Rewards program.

How does it work?

Bronze is the first membership tier with TKFA. From here, you will start earning points, upgrade to the next level, and earn rewards!

Points are earned by completing actions:
Orders, Watch to Earn videos, and Sharing the app.

Each tier unlocks more benefits, rewards, and point multipliers.

At each tier, you will be able to maintain, upgrade to the next tier, or downgrade to lower tier for inactivity.

How can points be used?

  1. Convert points to cashback in wallet.
    Wallet balance Can be used to deduct payments on future orders.
  2. Convert points and redeem available rewards. Example: Free Delivery

Loyalty tier upgrade

Each tier requires certain points to unlock.

Each tier provides additional points multipliers on orders

(Silver x1.4) (Gold x1.8) (Elite x2.6), and exclusive rewards, which can be redeemed in the apps Rewards page.

Visit the “Rewards” page in the app to view:

  • Tier status
  • Total points, Wallet balance and Expiry
  • Remaining points to upgrade to the next tier
  • More info: Tier details and Benefits
  • History of earned points and redemption
  • Redeem cash to wallet & Redeem Rewards

How to maintain tier?

Each tier requires certain points to maintain level.

Once a new tier is unlocked, to maintain, you would need to collect the minimum points needed before the set expiry date.

The expiry date resets each time you collect the minimum points needed to maintain your current tier. This Provides you with easier chances to upgrade, while you remain enjoying your current tier benefits.

Not maintaining the minimum points for each tier before the set expiry date, will result in downgrading to the tier below. You will not lose your points when downgrading from Elite, Gold, or Silver.

Bronze will lose points & reset if the required minimum points are not maintained within the set expiry date.

Redeeming points will not affect your points status to maintain or upgrade to next tier.

Introduction

TKFA aims to enhance the user experience by providing rewarding interactions and prioritizes in giving back to our loyal customers and captains through a comprehensive Loyalty and Rewards program.

How does it work?

Begin with Bronze , and start earning points by placing orders, “Watch to Earn” videos, and Sharing the app.

Earn 50 points for each order with Bronze. Continue collecting points to unlock next tier.

Captains: Earn additional points multipliers during set Peak Hours.

How can points be used?

  1. Convert points to cashback in wallet.
    Wallet balance Can be used to deduct payments on future orders.
  2. Convert points and redeem available rewards. Example: Free Delivery

Loyalty tier upgrade

Each tier requires certain points to unlock.

Each tier provides additional points multipliers on orders

(Silver x1.4) (Gold x1.8) (Elite x2.6), and exclusive rewards, which can be redeemed in the apps Rewards page.

Visit the “Rewards” page in the app to view:

  • Tier status
  • Total points, Wallet balance and Expiry
  • Remaining points to upgrade to the next tier
  • More info: Tier details and Benefits
  • History of earned points and redemption
  • Redeem cash to wallet & Redeem Rewards

How to maintain tier?

Each tier requires certain points to maintain level.

Once a new tier is unlocked, to maintain, you would need to collect the minimum points needed before the set expiry date.

The expiry date resets each time you collect the minimum points needed to maintain current tier.

This gives you more chances of upgrading to the next tier, while you remain enjoying your current tier benefits.

Redeeming points will not affect your points status to maintain or upgrade to next tier.

What happens if I don't maintain the minimum points?

Each tier requires certain points to maintain level.

Once a new tier is unlocked, to maintain, you would need to collect the minimum points needed before the set expiry date.

The expiry date resets each time you collect the minimum points needed to maintain your current tier. This Provides you with easier chances to upgrade, while you remain enjoying your current tier benefits.

Not maintaining the minimum points for each tier before the set expiry date, will result in downgrading to the tier below. You will not lose your points when downgrading from Elite, Gold, or Silver.

Bronze will lose points & reset if the required minimum points are not maintained within the set expiry date.

Redeeming points will not affect your points status to maintain or upgrade to next tier.

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