The suggested offer is automatically calculated based on distance from Store to Drop off point & the time of day
Peak hours have higher delivery fee suggestions, as well as earning extra bonus points for completing orders.
Suggested offers are based on distance and hours
The suggested offer is automatically calculated based on distance from Store to Drop off point & the time of day
Peak hours have higher delivery fee suggestions, as well as earning extra bonus points for completing orders.
1. Set your Home City
Profile->Personal Information->Home City->Add
2. Add your Preferred Cities from the “Cities” button in home or
Profile->General Settings->Add Preferred Cities->Add Cities->Save
3. Add your next Trip to notify customers, and receive order requests.
Home->Trips->Create Trip and add the details
If you have listed your Preferred Cities and you are either traveling to or currently in one of those cities but haven’t planned a trip yet, you will start receiving notifications from customers who are requesting orders to be fulfilled and delivered upon your return to your Home City.
As an example, if you have listed Jeddah as your Home City and you are either planning to travel or currently in Riyadh (without having created a trip yet), you will receive a notification when a customer requests a new order to be delivered from Riyadh to Jeddah. This notification alerts you to the customer’s interest in placing an order, and you will have the opportunity to submit your delivery offer.
1. If a customer has listed a city as one of their Preferred Cities and you create a trip to that city, they will be notified. Additionally, when customers are placing a new request, they may discover your availability.
2. Once a customer confirms your pre-set delivery offer, a notification will be sent to you to start the order.
3. When purchasing item(s), upon reaching the store, you will need to take a photo of the item(s), input the item price inclusive of VAT, or provide the VAT price separately (by unchecking the VAT included box and entering the VAT price) and submit to chat.
4. The customer will review the items, confirm their order, and make an online payment. Customers will receive a 6-digit verification code. The payment will be held until the item is delivered, and you must enter the correct verification code provided by the customer.
As a security measure for Domestic Orders, TKFA will hold customer payments until the delivery is confirmed with the 6-digit verification code from the customer.
Captains must not hand over the items or package without first receiving the verification code from the customer, at delivery, and entering it into the app. Failing to obtain the code will prevent the release of payments.
In the event that the customer fails to provide the verification code to the Captain for any reason, please raise a ticket and upload a photo of the items, along with their corresponding prices. TKFA will review the order and proceed to release the payments to the Captain.
Captains must not hand over the items or package without first receiving the verification code from the customer, at delivery, and entering it into the app.
1. Set your Home City
Profile->Personal Information->Home City->Add
2. Add your Preferred Cities from the “Cities” button in home or
Profile->General Settings->Add Preferred Cities->Add Cities->Save
3. Add your next Trip to notify customers, and receive order requests.
Home->Trips->Create Trip and add the details
If you have listed your Preferred Cities and you are either traveling to or currently in one of those cities but haven’t planned a trip yet, you will start receiving notifications from customers who are requesting orders to be fulfilled and delivered upon your return to your Home City.
As an example, if you have listed Jeddah as your Home City and you are either planning to travel or currently in Riyadh (without having created a trip yet), you will receive a notification when a customer requests a new order to be delivered from Riyadh to Jeddah. This notification alerts you to the customer’s interest in placing an order, and you will have the opportunity to submit your delivery offer.
1. If a customer has listed a city as one of their Preferred Cities and you create a trip to that city, they will be notified. Additionally, when customers are placing a new request, they may discover your availability.
2. Once a customer confirms your pre-set delivery offer, a notification will be sent to you to start the order.
3. When purchasing item(s), upon reaching the store, you will need to take a photo of the item(s), input the item price inclusive of VAT, or provide the VAT price separately (by unchecking the VAT included box and entering the VAT price) and submit to chat.
4. The customer will review the items, confirm their order, and make an online payment. Customers will receive a 6-digit verification code. The payment will be held until the item is delivered, and you must enter the correct verification code provided by the customer.
As a security measure for Domestic Orders, TKFA will hold customer payments until the delivery is confirmed with the 6-digit verification code from the customer.
Captains must not hand over the items or package without first receiving the verification code from the customer, at delivery, and entering it into the app. Failing to obtain the code will prevent the release of payments.
In the event that the customer fails to provide the verification code to the Captain for any reason, please raise a ticket and upload a photo of the items, along with their corresponding prices. TKFA will review the order and proceed to release the payments to the Captain.
Captains must not hand over the items or package without first receiving the verification code from the customer, at delivery, and entering it into the app.
Home->Wallet tab->Withdraw balance->Enter amount to withdraw to your bank account.
Withdraw to SNB account: multiple times per day
Withdraw to Non-SNB accounts: once every 14 days.
*Please note that this withdrawal frequency is specific to non-SNB accounts.
We advise you open an SNB account to get access to your funds more frequently and faster.
After requesting withdrawal to your bank account.
To SNB Bank account: next day
To NON-SNB Bank account: +2 days.
We advise you open an SNB account to get access to your funds more frequently and faster.
Home->Wallet tab->Withdraw balance->Enter amount to withdraw to your bank account.
Withdraw to SNB account: multiple times per day
Withdraw to Non-SNB accounts: once every 14 days.
*Please note that this withdrawal frequency is specific to non-SNB accounts.
We advise you open an SNB account to get access to your funds more frequently and faster.
After requesting withdrawal to your bank account.
To SNB Bank account: next day
To NON-SNB Bank account: +2 days.
We advise you open an SNB account to get access to your funds more frequently and faster.
Points are earned by completing actions:
Orders, Watch to Earn videos, and Sharing the app.
Each tier unlocks more benefits, rewards, and point multipliers.
At each tier, you will be able to maintain, upgrade to the next tier, or downgrade to lower tier for inactivity.
From the rewards page:
You can view your current points, points to upgrade or to maintain, and redeem to wallet or reward items.
You can convert points to your Wallet, which can be withdrawn to bank account or redeemed for exclusive rewards.
Please check our Loyalty Program page for all details -> Loyalty Program
Points are earned by completing actions:
Orders, Watch to Earn videos, and Sharing the app.
Each tier unlocks more benefits, rewards, and point multipliers.
At each tier, you will be able to maintain, upgrade to the next tier, or downgrade to lower tier for inactivity.
From the rewards page:
You can view your current points, points to upgrade or to maintain, and redeem to wallet or reward items.
You can convert points to your Wallet, which can be withdrawn to bank account or redeemed for exclusive rewards.
Please check our Loyalty Program page for all details -> Loyalty Program
